Can I get a free quote?
Definitely. If you haven’t worked with us in the past, please email firstname.lastname@example.org with
as much detail about the order as you can. Or log in to the webpage and fill in the details
form. If you have ordered with us before, simply call, text or email the customer service
insider you worked with on your last order.
Do you provide free samples?
On screen printing orders we will provide a free preproduction sample
after the job has been approved by client and once a 50% deposit has been made. For all
other orders we provide digital mock ups or Embroidery samples after the digitising is
approved and then sew outs are done as preproduction sample. All other decisions are at
the discretion of MaxPrint 2013 Limited.
Is there a minimum number or shirts/garments that I need to place an order?
Nope. Pricing varies depending on the total amount ordered and certain
decoration processes are geared for ordering small amounts. Get in touch and we’ll help
you figure out the best approach for your custom apparel order. Here’s a guideline:
- embroidery - no minimum digital
- printing - no minimum screen
- printing - 10 pieces
- 1 colour all over printing - 20 pieces
- multi-colour all over printing - 40 pieces
Can I order just a few shirts?
Yes! Let us know how many you want and send over your art or a
description of what you would like. We can help figure out the most inexpensive process
for decorating just a few items. Also check our production section for direct orders
based on your need. We will inform you about the availability.
What information do you need for me to place an order?
The more details, the better! Below is the list of everything we need,
and we can help get some of the specifics for you:
- (contact information)
- garment style
- garment colour
- breakdown of total quantity in sizes
- art, art file, and name for the design
- date you need the order
- ship to address
- ship method or pick up
All orders are to be placed before 12pm daily will arrive the next
day on most occasion unless there is some technical issues or public holidays.
How quickly will my order be done?
Standard turnaround time is 7–14 days from when you have
approved your art mock up and we have your garments in house. We can turn things
sooner if needed, sometimes this incurs an additional cost.
Can I get my order in a day?
We will always try to get your order completed for any time you need
it even in a day. Please get in touch as soon as possible with the details of what you would
like and the date/time you need it by. Please check our Turnaround terms by clicking the
“Turnaround Icon” on home page.
When does production start on my order?
Production begins once any art proofs have been approved and we have
your garments in house. Changes made once production begins may result in additional
For example, if you have approved a screen print proof and
you decide to change the size, we would need to re-make new screens with the new size
Do you deliver?
We do not deliver, but we can make arrangements with a delivery
service. If it’s convenient, you are welcome to come by and pick up your finished
decoration order. We will keep you informed about pick ups through an email, text or
Where can I order my garments?
You can order from us directly! We offer close to wholesale prices and
can get most products from any distributor or manufacturer. There a list of our suppliers
on the Home Page which will take you directly to their website? That’s a lot of sites to
visit, so if you have something in mind, just ask and we can direct you to the best site for
what you’re looking for.
What materials can you print on?
We can print on just about any fabric. Here are some points to
consider when thinking about what garment you would like to decorate:
- Certain fabrics (of a plastic or vinyl nature) melt during our screen print curing
process. Setting the ink involves running the garment through a tunnel dryer. Air dry ink
is a possibility, but we will need to look at the garment and design before we can
- Performance apparel, moisture wicking, and poly-cotton blends
have a tendency to dye migrate. Dye migration is when the fabric dye contaminates the
printed colour, altering the expected result.
- Garments must be 100% cotton with no treatments (such as stain
guard on aprons) for to be used for digital printing.
Is there a difference between printing on a white garment or a coloured garment?
Screen printing requires a white layer of ink to be printed as a
foundation before printing the actual colours in the logo for dark coloured shirts. This
adds a little cost. We can print digitally on both light and dark shirts.
Can I change my mind once the garments have been ordered?
Yes, however there will be a re-stocking fee. The re-stocking fee is
20% of the garment cost and the cost of the two way Freight.
Can I order sample garments for sizing purposes?
Yes, provided you are agreeing to pay for freight from and to the
supplier if good are returned. We do keep a lot of actual samples that are brand new
items and can be tried on for sizes upon request. Most of the samples are New Zealand
Can you create the design for me?
Yep! Design jobs are quoted on a case by case basis at $65 per hour or
$100+ GST for new designs. Typesetting can be done for as little as $25+GST.
What formats do you accept for art?
We accept all formats, however, low resolution, word files, and other
art that needs to be redrawn will incur a $35+ gst redraw charge to be assessed on a
case by case basis. Adobe Illustrator files with all fonts converted to outlines are
preferred. If submitting an Adobe Photoshop file, please be sure the art was created at a
minimum of 300 dpi. Photoshop files may incur cost to separate.
How do I let you know the exact colour I want to print?
Our ink system matches Pantone Solid colour books. We don-t mix
using CMYK formulas or Hex chrome colours. We can always select the closest ink match
to the art you have submitted or you are welcome to come by and pick colours from our
Can you print over the shoulder of a t-shirt?
Although we do all over printing, the process does not allow us to print
over a shoulder. We can print the front and back, although there is “misprinting” that
occurs around seam areas. The front and back prints will not line up exactly.
How many questions?