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Terms and Conditions

Payment Terms

Due to the custom nature of all our work, we require a deposit of the Sales Order/Estimate price before any work is to begin. The balance (if any) will be due upon delivery of products and services.

The initial deposit is non-refundable once production has been started.

There will be a 25% charge for projects that are cancelled after production has begun in addition to any charges already incurred until the cancellation date.

All sales orders do not include an estimate for freight from supplier (if applicable) and actual freight charges will be reflected on the final invoice.

We accept check, internet banking, cash and credit card payments.

Credit account terms will be provided to approved clients at the discretion of MaxPrint 2013 Limited. Terms begin from the completion date which is the date the product/service is ready for pick up and the final invoice is created.

All on account clients are to clear the sum due on the 20th of each month. There will be a service charge of 15% per month added to all invoices that go beyond the limit of their terms. Overdue accounts may also be subject to credit reporting unless the client makes arrangements with MaxPrint 2013 Limited to pay at an agreed date which will not be beyond 20 days.

Clients who have overdue balances will be required to pay 100% down at time of order until their account balance is cleared at which time they return back to terms.

EPO’s are to be presented upon orders for ongoing clients who have a system organized with MaxPrint 2013 Limited.

Artwork Terms

Custom art work provided by MaxPrint 2013 Limited is normally billed at a flat rate of $100.00. This rate includes 2 free revisions. Each revision thereafter will be billed at $25.00 each. Conversion of raster images such as .jpegs, .bmp, .png, .gif, .psd will result in the $50.00 art fee. Photoshop (PSD) files are not vectored and will be assessed a $50.00 fee to convert/re-create to a usable vector format. MaxPrint 2013 Limited reserves the right to waive the artwork fee at anytime. The decision to waive or charge any artwork fees will be at the sole discretion of MaxPrint 2013 Limited.

All custom artwork created is the property of MaxPrint 2013 Limited unless the client pays for the production of the artwork as part of their service.

If client is providing artwork, it must be in a vector format in solid spot colours. If 4-colour process printing is required, the required artwork format is CMYK at 300 dpi or higher. If artwork is not in the required format, art charges may occur. All text used must be converted to outlines or paths.

If client art is provided, client must also supply MaxPrint 2013 Limited with all original art files in the programs they were created so changes can be made by MaxPrint 2013 Limited if necessary.

MaxPrint 2013 Limited cannot be held responsible for bad artwork that is approved by the client.

All projects will be allowed corrections for artwork at the sole discretion of MaxPrint 2013 Limited.

Art and project corrections cannot include work outside of the scope of the original estimate.

While every effort is made to reproduce an imprint just as the artwork, variations in ink and printing processes make it impossible for us to guarantee exact colour representation and consistency.

All clients must provide proof of ownership before copyrighted materials will be printed. MaxPrint 2013 Limited will not under any circumstance print copyrighted artwork belonging to a third party unless a written permission is obtained. MaxPrint 2013 Limited will not be responsible for (and reserves the right to collect) legal fees incurred due to copyright infringement.

Production Terms

Production times on average range from 7-14 business days depending on the season. Production begins when MaxPrint 2013 Limited receives a visual confirmation that artwork is approved (Can be done via fax or email) and deposit (if any) is received.

Estimates/Sales Order prices are only good for 30 days from the date listed on the estimate/sales order for the items and services listed.

Rush Production (orders manufactured in less time than normal) may not be available and where available, may incur a charge of 15%. All rush charges are dependent upon the product.

Unless specifically stated, imprint size and position is at the discretion of MaxPrint 2013 Limited.

Miscellaneous Terms

Payment of a deposit and/or signature of an estimate/sales order constitutes that you agree to the terms and conditions listed herein.

Business days are Monday through Friday (8.30am-5.pm), excluding observed holidays. Hours on Friday may vary depending on the season. We try our best to cover longer hours during summer.

These terms and conditions may be updated at the sole discretion of MaxPrint 2013 Limited without any prior notification. If you wish to remain informed when we make changes to this policy or any other news, please subscribe to receive notifications.

While MaxPrint 2013 Limited will do everything in its power to deliver an order on time, MaxPrint 2013 Limited will not be held responsible for acts beyond our control that delay production or shipping of your products.

MaxPrint 2013 Limited will make every effort possible to replace damaged or misprinted items or refund the difference of the affected items. This decision will be at the sole discretion of MaxPrint 2013 Limited and is considered final.

There are absolutely no returns on custom printed products for any reason other than damage or misprints.

If products require shipping, they will be shipped via track and trace courier pick ups.